Verari Onsite Assist
Verari professionals are committed to deliver
the services that are appropriate to your
business operations. Whatever your specific
scenario, our knowledgeable, experienced
service professionals are ready to collaborate
with your team to help ensure your Verari
products deliver the right levels of service for
your infrastructure to achieve business goals.
Verari Onsite Assist is an extremely cost
effective way to buy technical skills which
could not otherwise be justified. Verari
Onsite Assist is performed in assist units from
a large skills pool, which brings expertise and
experience into your installation. With your
staff working closely with Verari experts this
experience can lead to improved knowledge
and productivity of existing client personnel.
The costs of hiring technical staff are
increasing and become even higher if the
requirements are short-term.
Why would I be interested?
Verari Customers have widely varying
resource requirements. Some may find the
initial resource commitment sufficient for
multiple systems on a site, while others
may require more resources to achieve
the desired benefits. Verari Onsite Assist
is available in increments known as assist
units to address all types of customer
requirements.
Verari Onsite Assist is essentially a window
and access into the depth of expertise that
Verari can provide. It serves to bring various
skills as defined by the client to the site,
and also to broaden the interface between
the client and Verari’s various technical
departments to ensure desired results are
achieved.
Many Verari clients have systems installed in
countries where they have no employees or
established legal entity. Verari Onsite Assist
provides the ability to have planned access
to skilled resources in these situations.
Verari Systems' experts will demonstrate the various
products and technologies that continue to enable the data center
of the future. Some of the topics that will be covered include:
What Does it Provide?
Onsite Assist covers:
• Multi-vendor problem determination
• Resolution of supported software products
• On-site support for productivity enhancements
• Client project participation
• Software and hardware change control assistance
• Regular management reviews and updates
• Periodic re-assessment of customer needs
Sample Verari Onsite Assist activities and deliverables
• Hardware and software problem analysis
• Performance health check analysis and tuning
• Software installation
• Configuration planning
• Client reviews
• Systems assurance/planning
• Asset management
• Software management/planning
• Problem management
• Capacity planning
• Operating procedure review
• Change management
• Contingency planning
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